Based on CTM's regional coverage—travel time to your rink may affect dispatch window.
Elements That Speed Up Emergency Repairs
Several key factors determine how quickly CTM can resolve emergencies:
- Mobile service fleet: Trucks carry a high volume of OEM replacement parts and tools suited for Olympia machines—no need to wait for delivery.
- Technician training: Field techs are factory-trained and certified for Olympia diagnostics, reducing misdiagnosis and unnecessary downtime.
- Regional density: With hubs throughout CTM’s coverage area, technicians typically reach rinks in 2 to 5 hours.
- Phone triage and coordination: Clear intake procedures and scheduling ensure emergency calls are prioritized.
Verified Customer Feedback on Speed & Quality
Customer reviews focused on CTM’s diesel repair and mobile equipment services reflect consistently high satisfaction. For example, from SureCritic:
“Fast, friendly, KNOWLEDGEABLE, and affordable. Best diesel shop anywhere! I always get a prompt call back and they know me by name.”
Another Trustburn review states:
“CTM Service provides an exceptional service! They are always prompt and efficient in addressing any issues. Their staff is highly knowledgeable and friendly.”
Although these reviews reference broader equipment and automotive services, they validate CTM’s consistent responsiveness—an essential trait during ice resurfacer emergencies.
What You Should Do to Prepare
To enhance response effectiveness and reduce downtime:
- Sign a maintenance plan with emergency prioritization.
- Maintain an on-site log of past failures for future reference.
- Keep a clear working space around your resurfacer.
- Pre-identify high-risk parts (hoses, blades, belts) for stocking.
- Establish preferred contact details and key staff for dispatch coordination.
These actions accelerate problem identification and resolution when emergencies occur.
Costing & Contracts for Emergency Coverage
Emergency rates depend on urgency and service time. CTM offers options:
- Hourly billing + parts for standalone emergency calls.
- Bundled service plans that include a set number of emergency visits at reduced rates.
- Parts inclusion to limit added costs—emergency calls may carry a small part mark-up.
- Negotiated agreements for high-use rinks with fixed monthly/seasonal contracts.
Discuss your rink's usage patterns to determine the best emergency coverage structure.
Can CTM Help Nationwide?
CTM Services specializes in serving the Northeast and North-Central US but understands that machines break down anywhere. For clients outside their area:
- They offer remote technical support.
- Arrange for nationwide OEM part shipment.
- Coordinate service with other authorized Olympia dealers.
This networked support helps achieve continuity across remote operations.
Frequently Asked Questions
Q: Do emergency repairs occur after hours or on weekends?
Yes—on-call availability includes evenings and weekends. Booking during these times may incur overtime rates, but can minimize downtime risk.
Q: Will mobile techs bring blades and belts, or should we provide them?
Mobile service trucks are stocked with commonly required items. However, for pre-vetted older machines or complex part needs, your rink can request stocking specific items ahead of time.
Q: How quickly can CTM replace a hydraulic line?
From contact to repair, about 6–8 hours total—2–4 hours for dispatch and arrival, followed by 1–3 hours on-site. Repairs are faster if the hose is common and pre-stocked.
When ice resurfacers fail, every hour off-ice affects operations. CTM Services delivers emergency repairs with speed, technical accuracy, and on-site resolution capability—proven by rapid dispatch and positive customer feedback. With the right planning—service agreements, parts inventory, and emergency protocols—you can minimize downtime and safeguard your rink’s schedule.
To discuss emergency coverage or set up your 24/7 readiness plan, call CTM Services at
(507) 744‑4424 or email
billing@ctm-services.com today.
