Frequent preventative inspections can reduce future repair durations and optimize technician efficiency.
5. How Much Does Mobile Service Cost?
Pricing varies based on:
- Visit type (routine vs emergency)
- Hourly labor rates (evenings/weekends may incur premium)
- Parts used and included stock
- Service plan inclusion or emergency prioritization clauses
Many customers choose CTM’s service plans to lock in lower costs and benefits like reduced parts markups and guaranteed response windows.
6. Are Off-Hour Visits Available?
Yes—CTM Services offers flexible scheduling, including evenings and weekends. Though these visits may carry slightly higher labor rates, they avoid rink closure and can be more cost-effective than disrupted operations.
7. What’s Included in a Service Plan?
A typical CTM service plan may include:
- Year-round priority scheduling
- Set number of routine visits
- Discounted labor rates for emergency repairs
- Reduced parts markup
- Detailed service reports and operational tips
- Seasonal readiness checks
These plans align incentives: regular maintenance reduces emergency costs and supports operational reliability.
8. Do Technicians Carry All Common Parts?
CTM field vehicles carry a robust inventory, including:
- Blades, belts, hoses, filters
- Electrical components (fuses, switches, wires)
- Hydraulic fittings and common hose sizes
- Consumables (fluid samples, gaskets)
For specialized or older-model parts, orders are arranged quickly via dealer network. Technicians may bring the machine to a staging shop for final repairs if needed.
9. Will Mobile Service Impact My Warranty?
Using an authorized dealer like CTM ensures all work aligns with Olympia factory standards. Service visits include:
- Use of OEM parts only
- Factory procedures followed for repairs
- Documentation to maintain warranty eligibility
Unauthorized repair or parts installation can void manufacturer warranty. CTM’s mobile service helps protect your investment.
10. How are Service Reports Delivered?
After each visit, CTM provides a detailed inspection report that typically includes:
- Maintenance performed
- Parts used
- Fluid readings or battery status
- Technician recommendations
- Any observed issues or wear trends
These reports support budgeting, tracking, and resale readiness.
11. Can I Schedule Multiple Machines on the Same Visit?
Yes—if you operate more than one resurfacer, additional machines can typically be serviced in a single visit with minimal additional travel time. CTM optimizes route planning to reduce overall costs and response times.
12. How Often Should I Schedule Mobile Visits?
General guidelines:
- Full inspection & service: Quarterly (every three months)
- Blades/augers: Monthly or after 60–80 resurfacings
- Hydraulic inspections: Bi-annually, or yearly fluid replacements
- Seasonal readiness: 6–8 weeks before increased usage periods
- Emergency visits: As needed
Custom schedules should reflect machine age, usage, and operational demand.
Frequently Asked Questions
Q: Can mobile technicians perform software updates for hybrids?
Yes—CTM technicians carry tools for firmware updates and system calibration for hybrid/electric models.
Q: Do mobile visits count against warranty?
All mobile repairs follow OEM protocols and are fully documented to preserve warranty status.
Q: What’s the cancellation policy?
CTM typically requests 48 hours’ notice for scheduled visits or a small fee may apply.
Conclusion
On-site mobile service is the most effective approach to keeping Olympia ice resurfacers running smoothly with minimum disruption. Understanding visit types, preparation steps, timing, costs, and documentation can help your rink operate reliably and within budget.
To set up a custom mobile service plan, emergency agreement, or seasonal check-in, contact CTM Services at
(507) 744‑4424 or email
billing@ctm-services.com. Their team is ready to ensure your ice stays smooth and schedule stays on track.
